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SHIPPING & DELIVERY INFORMATION FOR BESPOKE THOBE

As per our model, each custom Thobe is made from scratch. First, a pattern is made, based on your measurements and preferences, and then your Thobe is hand-made by our experienced tailors. We ship our products by mail to any country in the world. The delivery time is as follows.

NORMAL ORDERS

Normal orders take around 7 to 10 days in production. Add 2 to 3 days in shipping within Qatar, worldwide 5 to 7 days depending upon the shipment method you choose and custom rules (They may charge custom duty and legalization charges).

RUSH AND DATED ORDERS

Rush and dated (order must ship till the given date) orders are given special attention. We have separate manufacturing process to expedite fast delivery keeping the fit and quality same. Normally Rush Orders take 4 to 5 working days in production and extra 3 to 5 days in shipping. So Thobes are delivered in almost 10 days. Due to the customer's demand for expedited production on Rush orders, we cannot offer the fit (trial) Thobe option of receiving a fit Thobe first in order to, if necessary, adjust the pattern. Thus, all Rush orders are considered final, with no refunds issued. However, we will gladly remake the Thobes at 50% of the cost plus shipping fees on our regular delivery time schedule. Please note that dated order cannot have dates less than 1 week.

FIT/TRIAL THOBE ORDERS

We expedite trial Thobe in 2 to3 days. Add 2 to 3 days for delivery within Qatar and 5 to 7 days worldwide.

CANCELLATION POLICY

After an order is paid, we confirm order and measurement details to our customers for making an exact fit Thobe. After the order is confirmed we put in production. Normally it takes 24 hours from the date of confirmation and pattern cutting. After the pattern is cut, order cannot be cancelled. Therefore, we cannot make any changes or issue refunds after that time period.

RETURN POLICY

We have a 14-day limit on returns. You may return Thobe for the following reasons only:
  1. The Thobe are defective in workmanship or material.
  2. The order is not made according to the style and measurements you provided. Please note that we add essential industry standard allowances when crafting your Thobe.
Important: Please write to info@byerley.qa to obtain return authorization before returning merchandise. Please note the original shipping cost is not refundable.

SHIPPING CHARGES

Within Qatar free of cost and worldwide applied, depends on the method for shipping you chose.